At Elxans  Store Name, we want you to be completely satisfied with your purchase. However, due to the nature of our products (perishable beverages), we offer a limited refund and return policy.


  • Non-Damages/Errors: We generally do not offer refunds on opened or unopened Elxan beverages unless there is a proven damage or error with your order.
  • Damages/Errors: If your order arrives damaged (e.g., leaking bottles, broken packaging), or if we send you the wrong item(s), please contact us within 30 days of receiving your order. We will be happy to offer you a full refund or replacement, whichever you prefer.


We cannot accept returns of opened Elxan beverages due to food safety regulations. However, for unopened and undamaged Elxan beverages, you may be eligible for a return under the following conditions:

  • Unwanted Items: You may return unopened and undamaged Elxan beverages within 30 days of receiving your order for a store credit (minus any applicable shipping charges).
  • Order Cancellations: You can cancel your order before it ships and receive a full refund, including any shipping charges.

How to Make a Return or Request a Refund:

  1. Contact our customer service team by email at  within the timeframe specified above.
  2. Explain the reason for your return or refund request and provide your order number.
  3. Our customer service team will provide you with further instructions on how to return your unopened and undamaged Elxans beverages.

Please note:

  • You are responsible for the cost of return shipping unless the return is due to a damage or error on our part.
  • We recommend using a tracked shipping service for your return.
  • We will process your refund or store credit within 7 business days of receiving your returned items.

We appreciate your understanding!

Additional Considerations:

  • You may want to specify business days for return windows and processing times.
  • If you offer a subscription service for Elxan beverages, you may need to add a separate return and refund policy for those products.